# FAQs

<details>

<summary>How to customize the button style?</summary>

By default, the application uses the website theme's styles. If you want to customize the quote button style, follow these instructions:

* For product page: Go to **Online Store** -> **Themes** -> **Customize** -> Select "**Product**" in the top selectbox -> Select a product template -> Select Quote app block in the left menu -> Edit quote button style

<figure><img src="https://1818632981-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjbICnwGwANWvU46mHWcU%2Fuploads%2FMRQHyNY5NTGlEgYUQmA5%2FEdit-quote-button-style.png?alt=media&#x26;token=95e0b2ae-7f02-43e8-a061-5411f9e0a54a" alt=""><figcaption></figcaption></figure>

* For collection page: We have to customize with CSS code. Please go to **Settings** -> **Custom Styles** -> Paste the CSS code (*can contact us for help*)&#x20;

</details>

<details>

<summary>How to set it up so that only logged in customers can see the prices?</summary>

Please read this guide: <https://quote-guide.storeify.app/settings#id-1.2-login-to-see-price>

</details>

<details>

<summary>How to set it up so that only logged in customers can see the quote button?</summary>

Please read this guide: <https://quote-guide.storeify.app/settings#id-1.3-login-to-see-quote-button>

</details>

<details>

<summary>Why do I not receive an email notification when the quote form is submitted?</summary>

The cause of this problem may be that you have not set up the receive email field and the response email field in **Email Settings** (Go to **Quote forms** -> **Edit** form -> **Email Settings**): <https://quote-guide.storeify.app/create-and-edit-quote-form#email-settings>

If you have done the above step but still do not receive notification emails, you need to do an additional step of configuring SMTP for the app (go to App backend -> **Settings** -> **SMTP**).

**Please note: to configure SMTP for the app, you need to enable 2-factor authentication for your account and create an alternative password (app password), which will be filled in the password field in the app's SMTP menu.**

If you are using Gmail, you can refer to the following instructions: <https://quote-guide.storeify.app/settings#id-4.-smtp>

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<details>

<summary>Why does the email notification content not display data fields but display short-codes?</summary>

The reason for the problem is that the pre-filled short-code in the email content is just a sample short-code and it can vary from store to store. In the backend app, go to **Quote Forms** -> **Edit form** -> **Email Settings** -> **Email content** -> Reselect the required fields using **Select box**

<figure><img src="https://1818632981-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjbICnwGwANWvU46mHWcU%2Fuploads%2FjPF3VmmG49Ka3qu4Sz4Q%2FMonosnap%20Storeify%20Demo%20%C2%B7%20Edit%20Form%20%C2%B7%20Shopify%20%F0%9F%94%8A%202026-01-03%2008-31-48.jpg?alt=media&#x26;token=c13a52e2-eb7e-4853-a1fb-ba094d675372" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>Why does the RFC error appear after submitting the form?</summary>

The cause of this error is that you chose the wrong value of the Submitter Email Address field in **Email Settings** (**Quote forms** -> **Edit form**). Please check and set the correct value for this field.

<figure><img src="https://1818632981-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjbICnwGwANWvU46mHWcU%2Fuploads%2FQkCjY0aLpFQtBQfQ1FF2%2FMonosnap%20Storeify%20Demo%20%C2%B7%20Edit%20Form%20%C2%B7%20Shopify%20%F0%9F%94%8A%202026-01-02%2021-42-20.jpg?alt=media&#x26;token=f617edac-715f-420a-9854-25337730969a" alt=""><figcaption></figcaption></figure>

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<details>

<summary>How to set up multi-language quote button in product page?</summary>

* Enable Use Multi Language for quote button ( go to **Themes** -> **Customize theme** -> **Products** -> **Product template** to do this)

![](https://1818632981-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjbICnwGwANWvU46mHWcU%2Fuploads%2F5Zn58wzfaTrRGPlRDMQ9%2Fimage.png?alt=media\&token=e0ec291f-3a47-4749-9035-21739a5246b2)

* In app backend, go to Settings -> **Translate** -> Add other languages ​​besides default language.

<figure><img src="https://1818632981-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FjbICnwGwANWvU46mHWcU%2Fuploads%2FJusiwQhdjfUmjHadOIg1%2Fimage.png?alt=media&#x26;token=b3a3a085-f487-466d-bb4b-86a4996ec5ae" alt=""><figcaption></figcaption></figure>

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<details>

<summary>In the notification email, the product table does not show product details, what should I do?</summary>

This issue usually occurs with Outlook, and is caused by Outlook blocking the display of hyperlinks. To troubleshoot the issue, you can refer to the six links: <https://learn.microsoft.com/en-us/troubleshoot/outlook/message-body/hyperlinks-not-working-in-outlook>

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